Clerical/General Office Job In Santa Fe, New Mexico
Customer Service Representative Patient Financial Services/Full-Time
This job was posted 5 days ago. Be one of the first applicants.
Santa Fe, New Mexico 87505 Type of Facility: Hospital
POSITION SUMMARY: Principal responsibilities are responding to all incoming inquiries in a positive manner in all situations, and recovery of self-pay balances due. Communicates with patients and outside agencies regarding payment issues. Establishes payment arrangements within St Vincent Hospital guidelines, refers to Financial Counseling as appropriate, and recommends write-offs according to St. Vincent Hospital policies. Responsible for research and follow up activities on all walk-in inquiries, written correspondence and telephone inquiries received by the Customer Service Department.
Requirements
MINIMUM QUALIFICATIONS:
EDUCATION: High school graduate or equivalent.
CERTIFICATION/LICENSES:
SKILLS: Ability to read, write, and communicate verbally in English. Must be able to communicate with patients, payers, outside agencies, co-workers and the general public through telephone and written communication. Must demonstrate ability to effectively problem solve and make independent decisions.Computer skills, and working knowledge of office equipment.
EXPERIENCE: Minimum of 1-year prior work experience in professional services or other health care environment preferred. Experience in cash receipts and cash reconciliation preferred.
NATURE OF SUPERVISION:
-Responsible to: Manager of Patient Accounts, Director of Patient Financial Services.
ENVIRONMENT:
- Bloodborne pathogen A
Works in a clean, well lighted, ventilated, smoke free environment.
PHYSICAL REQUIREMENTS: Subject to stressful situations. Must be flexible in work schedule. Extended use of video display terminal and keyboard utilizing sound ergonomic principles.
CHRISTUS Health is an international Catholic, faith-based, not-for-profit health system comprised of more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures.
Sponsored by the Sisters of Charity of the Incarnate Word in Houston and San Antonio and the Sisters of the Holy Family of Nazareth, the mission of CHRISTUS Health is to extend the healing ministry of Jesus Christ.
To support our healthcare ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on staff who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
EXTENDING THE HEALING MINISTRY OF JESUS CHRIST
We are inspired by our mission, vision and core values to deliver compassionate, high quality health care, improving the health of the communities we serve. Above all, we are committed to providing our customers and their family members with a truly unique healing experience, one that embodies our values and respects the dignity and worth of each person. Creating a health care system that is truly excellent in all areas is an ongoing effort.