Patient Access Representative Senior - Pre Arrival

Summary:

Patient Access representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service. Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account. Patient Access has numerous procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances. Patient Access staff is responsible for the successful financial outcome of all patient services. Patient Access is responsible for ensuring the hospital maintains compliance with Federal regulations, JCAHO, and Department of Health and Hospital compliance standards. Patient Access communicates directly with patients and families, physicians, nurses, insurance companies and third party payers. This position requires professional appearance, and behavior, and good communication and effective organizational skills. Patient Access representatives require dependability, flexibility, and teamwork.

This advanced level position is designed to promote the demonstrated knowledge and competency of Patient Access duties in all areas, including a demonstrated ability to use good judgment in making independent decisions to resolve customer issues in all routine operations. This advanced level is also expected to assist in the development and training of other associates.

CHRISTUS Santa Rosa Health System is about people. People we meet and care for; people whose lives we enhance, and those whose lives we save. CHRISTUS is about the people who work here: our award-winning medical staff, dedicated housekeeping staff, compassionate nurses and patient-focused ancillary staff. We're about people who need us, from small bumps to massive trauma, no matter their economic bracket. We're about the people of San Antonio, New Braunfels, and all the South Texas communities we serve. Since 1869, CHRISTUS Santa Rosa Health System has grown and flourished just as South Texas has grown. We remain the only Catholic faith-based, non-profit health care system in San Antonio and New Braunfels. Our healing ministry now includes five full-service hospitals with 1,159 licensed beds, and a number of specialty centers.

If you are looking to join a rapidly growing faith-based organization that encourages professional development, we want you to become a part of the CHRISTUS Santa Rosa family! 

Position Requirements:

Education/Skills:

• High school diploma or equivalent required.

Experience:

• Five years experience in Patient Access, hospital registration, medical office, billing/collection functions, or a comparable customer service related position preferred.

Licenses, Registrations, or Certifications:

• Certified Healthcare Access Associate (CHAA) through National Association of Healthcare Management (NAHAM) required.

Work Schedule:

Varies

Work Type:

Full Time

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