Business Professional Job In Alice, Texas
Coordinator Associate and Patient Experience - Patient Relations
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Alice, Texas 78332 Type of Facility: Hospital
Summary:
The Coordinator Associate and Patient Experience position will have two areas of focus. This position will be responsible for patient experience reporting on a facility level; expert with patient experience software and vendor knowledge; ability to research the data for our opportunity areas and educate on software and data as appropriate. In addition, this energetic, customer focused individual will help teach Associates to be an ambassador for the company with our patients. Expectations will include promoting a culture of exceptional customer service and coordinate or facilitate training on customer service performance standards, processes and initiatives to create a culture of service excellence for all customer groups - patients, patient families and physicians.
CHRISTUS Spohn Hospital Alice was built in 1999 to serve the healthcare needs of people in Alice and the surrounding communities. The hospital is a Level IV Trauma Center and is licensed for 186 beds and offers comprehensive medical and surgical services including pediatrics, obstetrics, skilled nursing, emergency and intensive care, as well as cardiac and comprehensive services. At CHRISTUS Spohn Hospital Alice, Coastal Bend nurses can feel confident they have a place to work that will support them and help them grow professionally. The hospital has achieved the Pathway to Excellence® designation by the American Nurses Credentialing Center (ANCC), recognizing hospitals which support and nurture their nurses’ development.
Requirements:
Education/Skills
- Bachelor's Degree
Experience
- Previous hospital Patient Experience preferred or experience in Customer Service.
Work Type:
Full Time
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CHRISTUS Health is an international Catholic, faith-based, not-for-profit health system comprised of more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures.
Sponsored by the Sisters of Charity of the Incarnate Word in Houston and San Antonio and the Sisters of the Holy Family of Nazareth, the mission of CHRISTUS Health is to extend the healing ministry of Jesus Christ.
To support our healthcare ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on staff who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
EXTENDING THE HEALING MINISTRY OF JESUS CHRIST
We are inspired by our mission, vision and core values to deliver compassionate, high quality health care, improving the health of the communities we serve. Above all, we are committed to providing our customers and their family members with a truly unique healing experience, one that embodies our values and respects the dignity and worth of each person. Creating a health care system that is truly excellent in all areas is an ongoing effort.