Director Administrative Services - St Joseph Village

Summary:

The Director Administrative Services is responsible for the overall operations and organizational commitment to quality care and service, efficient and effective operations and achievement of financial targets to include: responsibility for the site operations budget and overall productivity targets and lead direct engagement with sites to standardize workflows and best practices and provide general oversight for the facilities and site safety. Supervises on-site operations leadership for the organization.

Responsibilities:

• Defines, implements and continuously improves office administration policies and procedures to achieve standardization of best practices and defined policies/procedures
• Establishes and maintains culture of customer service/patient care that demonstrates fundamental respect, cultural competency and practice management standards that meet and exceed patient expectations
• Develops agency operational capabilities and resources through participation in agency committees and project teams
• Facilitates team development and collaboration among office administrative staff.
• Supervises, motivates, and retains employees to ensure successful operation of the sites
• Supports practice-based activities that enhance accounts receivable outcomes, including but not limited to: accurate data entry, self-pay collections, timely posting and batch processing, oversight of billing and posting, and routing re-verification of insurance status of patients.
• Responsible for monitoring productivity to ensure targets are met. Course corrects when needed.
• Provides general oversight around provider templates, monitoring adjustments, cancellations and no-shows. Monitors Payer Mix for each site maintaining accurate access for patients and their insurance types
• Oversees the regions phone system to ensure effective operational flow
• Plays an active role in the site safety and actively participates on the organizations corporate safety committee.
• Analyzes data from detailed reports and drive team accountability.
• Proactively creates action plans to address negative trends to rectify and resolve the situation
• Attains and/or maintains ongoing compliance with appropriate local, state, federal, regulatory and/or accrediting body standards. Ensures that the facility is prepared for inspection by regulatory agencies through regular auditing and updating of facility policies and procedures, medical record documentation, environmental standards, etc.
• Support the Resident Coordinator in decisions related the appropriate care and/or venue of care for all residents.
• Follow through in a timely manner on all resident complaints/issues and ensue that timely education is provided to Associates where necessary.
• Achieves excellence in residents’ satisfaction as established in the Journey to Excellence Goals through ongoing solicitation and measurement of customer feedback, implementation of customer suggestions, interactive problem solving with residents and quality improvement initiatives.
• Achieves the levels of Associate Satisfaction and Engagement as defined in the Journey to Excellence and performance goals.
• Consistently behaves in a manner consistent with the Mission, Core Values and Vision of CHRISTUS Health
• Demonstrate an appreciation of the heritage, values, and wisdom of the residents and an understanding of the aging process
• Maintain appropriate levels of confidentiality.
• Participates fully in leadership meetings and other responsibilities of the St. Joseph Village Community.

Requirements:

• Bachelor's Degree

Work Type:

Full Time

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