Clerical/General Office Job In Santa Fe, New Mexico
Patient Experience Representative Service Excellence/Per Diem
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Santa Fe, New Mexico 87505 Type of Facility: Hospital
POSITION SUMMARY: The Patient Experience Representative is responsible for ensuring that every person approaching the medical center is greeted, provides direction to desired location, including transporting (walking or wheelchair) individuals to area, and visitors are offered assistance as appropriate in order to feel accepted and welcome. Patient Experience Representative will be asked to screen patients/visitors/associates, enforce visitor/support person restrictions, perform service recovery, and assist during special events.
Requirements
MINIMUM QUALIFICATIONS:
EDUCATION: High School Diploma or equivalent.
CERTIFICATION/LICENSES: BLS issued by American Heart Associate is preferred.
SKILLS:
- Hospitable and sensitive to needs and feelings of others
- Passion for making people feel welcome
- Comfortable talking to and greeting patients, associates, and visitors
- Ability to enforce challenging restrictions in time of infectious disease outbreaks.
EXPERIENCE: One year experience working in customer service preferred.
NATURE OF SUPERVISION:
-Responsible to: Patient Experience Manager
ENVIRONMENT:
-Bloodborne pathogen: A - Requires knowledge and practice of safety standards.
-Bloodborne pathogen: B – If involved in clinical contact
PHYSICAL REQUIREMENTS: Required to speak, listen and communicate with a wide variety of persons. Requires a very high level of customer service skills. Requires moderate physical effort (lift or carry up to 50 pounds).
CHRISTUS Health is an international Catholic, faith-based, not-for-profit health system comprised of more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures.
Sponsored by the Sisters of Charity of the Incarnate Word in Houston and San Antonio and the Sisters of the Holy Family of Nazareth, the mission of CHRISTUS Health is to extend the healing ministry of Jesus Christ.
To support our healthcare ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on staff who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
EXTENDING THE HEALING MINISTRY OF JESUS CHRIST
We are inspired by our mission, vision and core values to deliver compassionate, high quality health care, improving the health of the communities we serve. Above all, we are committed to providing our customers and their family members with a truly unique healing experience, one that embodies our values and respects the dignity and worth of each person. Creating a health care system that is truly excellent in all areas is an ongoing effort.