Information Technology Job In Santa Fe, New Mexico
Desktop Support Tech Information Systems/Full-Time
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Santa Fe, New Mexico 87505 Type of Facility: Hospital
POSITION SUMMARY: The Desktop Support Technician I is responsible for the day-to-day operational support of the end user community through the installation, configuration, upgrade, and maintenance of workstation and peripheral equipment. This includes the resolution of problems reported by the Information Systems Service Desk and the implementation of new functionality. Documentation and adherence to policies, procedures and standards of the organization is an important part of this position. The Desktop Support Technician I is responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The Desktop Support Technician I is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.
Requirements
MINIMUM QUALIFICATIONS:
EDUCATION: High School degree or equivalent required. Post high school Information Systems course work preferred.
CERTIFICATION/LICENSES: IT based certification preferred. A Valid New Mexico Driver’s License required.
SKILLS:
- Demonstrated customer service skills
- Basic knowledge of desktop operating systems and related software required
- Ability to maintain good customer relations with the ability to explain complex solutions and problems to users (regardless of their technical ability)
- Excellent problem solving and communication skills
- Good technical writing and documentation skills.
EXPERIENCE: One-year experience in the installation, maintenance, troubleshooting and support of Personal Computers preferred.
NATURE OF SUPERVISION:
-Responsible to: Manager, Desktop Support Services
ENVIRONMENT:
- Bloodborne pathogens-A
General office setting with exposure to computer room environment. Exposure to patient care and ancillary biohazards. Extended video display exposure and use of keyboard.
PHYSICAL REQUIREMENTS: Ability to lift and transfer objects typically not in excess of 50 lbs. May be required to reach objects typically not in excess of 5 lbs. up to 8 ft. above the floor with the assistance of a step stool. Extended use of video display terminal and keyboard utilizing sound ergonomic principles.
CHRISTUS Health is an international Catholic, faith-based, not-for-profit health system comprised of more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures.
Sponsored by the Sisters of Charity of the Incarnate Word in Houston and San Antonio and the Sisters of the Holy Family of Nazareth, the mission of CHRISTUS Health is to extend the healing ministry of Jesus Christ.
To support our healthcare ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on staff who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
EXTENDING THE HEALING MINISTRY OF JESUS CHRIST
We are inspired by our mission, vision and core values to deliver compassionate, high quality health care, improving the health of the communities we serve. Above all, we are committed to providing our customers and their family members with a truly unique healing experience, one that embodies our values and respects the dignity and worth of each person. Creating a health care system that is truly excellent in all areas is an ongoing effort.