Clinic Assistant Manager Outpatient Ortho /Full-Time

POSITION SUMMARY: In collaboration and partnership with the Clinic Manager the Assistant Manager is responsible for the overall business operations, performance and success of the group. This includes day-to-day operations of the department and works collaboratively with Clinic Manager, Operations Director, Medical Lead and  with leadership to develop, implement, and maintain programs that enhance stability and quality of care and achieve a high level of patient and provider satisfaction as well as meeting budgeted financial performance.  The Assistant Manager will assist with the management of provider’s scheduling, time off and CME requests/reimbursements, recruitment, payroll, and student involvement.   They will also help prepare clinic budget, ensures data accuracy, prepares financial analyses, handles customer service issues and maintains provider/staff communications. Manages revenue cycle tasks and functions as assigned by Clinic Manager.   Works closely with providers, other departments and clinic managers, and CSVCG leadership in establishing clinic operating policies and procedures. Assists in the development and implementation of CSVCG and CSV policies and procedures to ensure they are in compliance with State and Federal Regulations, TJC Standards, and the CSVCG and CSV mission statements. Maintains an effective ongoing training program for all staff. 

EDUCATION:  High school diploma or equivalent required. Bachelor’s degree in a related health care field preferred. 

CERTIFICATION/LICENSES:  None.

SKILLS:

• Must be proficient in all Microsoft Office Suite applications (E-mail, Scheduler, Excel, PowerPoint and Word) at intermediate to advanced level
• Ability to work independently with minimal instruction; highly effective organizational skills, decision making and problem solving; effective communication and including team building/priority setting; excellent customer relations skills and competencies in phone etiquette, spelling and grammar
• Ability to read and write in English required. Bilingual in Spanish preferred
• Medical terminology preferred.

EXPERIENCE: Two years of previous experience in a hospital/health care setting preferably in a clinic/health related business or two year of clinic experience in an MOS or PCA role.

NATURE OF SUPERVISION:

-Responsible to: Clinic Manager/ Service Line Director

-Responsible for: Clinic staff as directed by clinic manager

 ENVIRONMENT:

- Bloodborne pathogen   A

Works in a clean, well-lighted, ventilated, smoke-free environment. Subject to stressful professional relationships. VDT exposure.  Working hours are varied and are frequently longer than an 8-hour shift.  Flexibility in starting and ending times is required due to unexpected changes in schedule and urgent work deadlines.

PHYSICAL REQUIREMENTS:  Ability to sit for long periods of time at a computer terminal, using sound ergonomic principles.  Extensive use of hands for writing and use of computer.  Additionally, duties require ability to regularly stand, walk, stoop and reach.  Moderate physical effort (able to lift/carry up to 15lbs.)