Behavioral Health Front Office Receptionist

We are seeking a full-time Behavioral Health Front Office Receptionist to join our team in Phoenix, AZ. This role is key to providing exceptional customer service and ensuring smooth front office operations. Responsibilities include warmly greeting patients, managing incoming calls, scheduling appointments, updating patient records, verifying eligibility for the Arizona Health Care Cost Containment System (AHCCCS) or other payment sources, collecting payments, and handling other clerical tasks. The Receptionist is often the first point of contact for patients, playing a vital role in facilitating an optimal patient experience and flow.

Benefits: Medical, Vision, and Dental Insurance, Retirement Benefits - Up to 5% Matching Contribution, Paid Time Off/Sick Leave, Paid Holidays (12), Tuition Reimbursement and Educational Leave, Employee Recognition Program and Employee Wellness Program/Wellhub Subscription.

Compensation & Schedule: Starting at $17.69 per hour. Monday - Friday, 8:00 a.m. - 5:00 p.m.

Requirements:

• High school diploma required. Associate degree preferred.
• A minimum of three years of combined experience in customer service, patient registration, or other direct care medical/behavioral health experience required.
• Bilingual in Spanish is preferred.
• Must always be professional in demeanor, dress, and presentation of person and materials produced by this organization.
• Must be dependable, punctual, reliable, relate well with others, and able to meet deadlines.
• Must be able to work with confidential information and materials without betraying the trust of client/family.
• Must possess a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver’s license during employment. Must be insurable under our liability auto policy.
• Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed.
• Must pass substance abuse testing upon employment and submit to random testing during employment.
• Must provide an updated immunization (IZ) record at the time of employment.
• Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
• Must obtain a First Aid/CPR Card within (90) calendar days of employment and maintain a valid CPR Card during employment.