Network Administrator II - IM Data Center Ops

Summary:

The Network Administrator II participates in data network maintenance and support. This includes all networking systems including WAN/LAN/wireless infrastructure. The Network Administrator II also performs maintenance procedures on networking hardware, cabling, operating systems, and infrastructure. The Network Administrator II is expected to remain current on developments in telecommunications and networking technology. The Network Administrator II has strong technical knowledge and experience in routers, bridges, IP addressing, switches, hubs, other network devices, protocols, diagnostic tools and all existing network architectures (Ethernet, FDDI, ATM, etc). In addition, strong analytical and problem solving skills are critical to troubleshooting networking issues and analysis of system and network performance. The Network Administrator II is responsible for delivering high quality cost-effective solutions to all levels of users, and is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole

Responsibilities:

• Demonstrate strong knowledge and troubleshooting skills in one or more of the following: advanced router and switch management and configuration; wireless infrastructure and circuits such as ATM, gigabit and metro Ethernet
• Demonstrate strong customer service, communication and human relationship skills when dealing with customers, fellow associates and vendors
• Identify and manage intermediate level problems and issues with assigned production systems
• Utilize standard and ad-hoc procedures to perform problem resolution for system
• Use appropriate tools to track and report problem status and escalate in a timely manner
• Participate in activities related to the testing of telecommunications and networking upgrades and enhancements
• Produce and maintain technical documentation on the assigned systems
• Document and update telecommunications and networking technical standards and procedures
• Maintain data in network management tools for accuracy
• Produce required department reporting associated with projects and problems assigned, which includes current status and problem documentation summary within the problem management system
• Manage intermediate level internal projects including tasks, deadlines and reporting
• Participate in departmental programs that promote and deliver exceptional customer service
• Follow established policies, procedures and standards defined by the department
• Participate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance, including the development of processes and procedures for other teams
• Understand and adhere to all security policies and procedures relating to systems, data, and physical data center security and safety
• Identify and resolve or escalate any issues or violations to management and other groups, as needed
• Maintain a clean, organized and safe work environment
• Demonstrate the ability to learn and support new technologies through e-learning, self study, and peer training/studies
• Assist other IM teams by providing second level technical support and guidance
• Participate in after-hours technical support by rotating call schedule on a regular basis
• Perform other duties as assigned by management or designee

Requirements:

• Bachelor’s degree in Computer Science or relative field or 2 years equivalent experience.
• Two years of hands-on implementation and troubleshooting experience in LAN/WAN environments desired.
• Must be able to configure, troubleshoot and deploy WAN circuits using PTP, ASE, MPLS (etc).
• Must be able to configure, troubleshoot and deploy networks using EIGRP, OSPF technologies.
• Layer 2 and Layer 3 implementation and troubleshooting with knowledge of networking protocols, wireless access and security.
• Experience working with Cisco and/or Aruba wired and wireless products.
• Knowledge of monitoring products with Solarwinds being preferred.
• Knowledge of DHCP, DNS and IPAM technologies.
• Must have good understanding of Windows Operating Systems, Microsoft AD.
• Good documentation skills using Microsoft Visio and/or other documentation software/systems.
• Experience with design and installation of cabling infrastructure.
• Must be detail oriented, have strong problem-solving skills and the ability to work well with little or no supervision.
• Strong customer service and interpersonal skills.
• Good time management skills and ability to multi-task.
• Must have reliable transportation and be able to travel regularly within their respected area of responsibilities.
• 1 – 3 years of experience
• CCNA preferred

Work Type:

Full Time

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