Public Health AmeriCorps Community HEART Work Member II-Full Time

Summary:

Working collaboratively as part of a team of Public Health AmeriCorps Community HEART Work (PHACHW) Members, Community Health Workers, clinicians, and administrative professionals, the PHACHW II will utilize advanced community health skills to mentor, provide technical assistance, and review PHACHW I’s work and consolidate data and information to be shared with leadership. The PHACHW II will provide screening, referral, and navigation services to connect individuals and their families to social and medical services to resolve their identified needs. The PHACHW II will provide culturally competent patient-centered care to develop a care plan, identifying individual barriers and goals, to improve areas of need. The PHACHW II acts as an intermediary for individuals aiding communication between individuals and clinical and community service providers. The PHACHW II provides education and information about health, wellness, and social services. The PHACHW II collects and maintains data on referrals and outcomes while adhering to established protocols and protecting the confidentiality of patient information. The PHACHW II will perform tasks, which align to the identified priorities of the Community Health Needs Assessment and Community Health Improvement Plan.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Provides screening for social needs and links individuals to appropriate community resources through referral and navigation services.
• Assists individuals to develop an action plan to address identified needs while encouraging the individual to set goals, identify challenges, and monitor their progress.
• Educates and informs individuals about healthcare, social services, community resources, wellness, and disease prevention.
• Provides mentorship and coaching to PHACHW I to build skillsets for addressing individuals’ needs.
• Delivers technical assistance to support PHACHW I to hone skills for project implementation.
• Assists with daily program planning and provides relevant program updates to PHACHW I.
• Review and audit PHACHW I data for quality and accuracy.
• Liaison to ministry leaders to provide reporting for metrics for program success and value delivered on a regular cadence.
• Creates and formulates monthly consolidated reports for key metrics while validating data quality for accuracy.
• Provides culturally appropriate support and information for individuals and their families while establishing a trusting relationship through a series of structured visits and follow-up phone calls in a variety of settings, including local community-based organizations.
• Remains up to date regarding local community resources to properly assist individuals to address identified needs.
• Enhances care quality by aiding communication and building relationships between individuals and healthcare providers and/or community resource providers.
• Consults with administrative supervisor and clinical team to coordinate activities and address identified healthcare needs of the individual.
• Assists with chronic disease self-management and medication adherence.
• Ensures education about primary care and appropriate emergency department use and assists individuals to identify primary care options and a medical home.
• Completes appropriate documentation and record keeping that follows organizational policies and procedures and state and federal regulations.
• Works closely with community-based partners to obtain feedback on the results of referral and navigation services.
• Must have basic computer knowledge.
• Must have good judgment, initiative, and flexibility.
• Must be able to develop positive relationships with others, remaining open-minded and nonjudgmental.
• Must have strong organizational and communication skills.
• Must have commitment to serving vulnerable populations.
• Must have knowledge or willingness to learn about health issues, the healthcare system, and community services.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.

Requirements:

• High School Diploma or equivalent.
• Bilingual (English/Spanish) preferred.
• 2 or more years of experience working in the community, or working in a healthcare facility, public health department, or community-based organization preferred.
• Promotor(a) or Community Health Workers Certification or willingness to obtain within six months of start.

Work Schedule:

TBD

Work Type:

Full Time

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