Patient Navigator - Radiology Diagnostic

Description

Summary:

This position requires the skills and knowledge of many areas within the clinic such as: Patient Registrar who performs all functions necessary to maintain the efficient workflow of all front office areas including appointment scheduling, insurance verification, medical records, serving as a call center agent, and cashiering; Medical Assistant who is able to assist in the examination, treatment, and care of the patient; Referral Coordinator who is responsible for coordinating all patient referrals, processes all requests for referral authorizations and researches problem referral claims or requests for payment. Must be able to work cooperatively as a team member and demonstrate behaviors of trust and respect toward others including clinical support associates, non-clinical support associates, resident/faculty physicians, hospital associates and management.

CHRISTUS Santa Rosa Hospital - New Braunfels (CSRH-NB), nestled in the heart of downtown New Braunfels, is a full-service, 94-private bed facility that continues to expand to meet the needs of New Braunfels’ strong population growth. Innovative equipment and procedures are utilized, including an Outpatient Imaging Center, orthopedic and surgical services, rehabilitation, a renovated birthing center, including 24/7 neonatal coverage, emergency care, wound care/hyperbaric center, 3D mammography, and comprehensive heart care, from diagnostics to open-heart surgery. 

Responsibilities:

• As a Patient Registrar - Greet all patients as they arrive in a friendly, courteous, and professional manner; Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service. Show concern for patient problems and ensure comfort of the patient while waiting to be registered or seen by the provider. Document in the computer system all necessary demographic, insurance, and financial information. Compile or retrieve scheduled reports from computer system, Collect co-pays, or co-insurance. Advise patients/guarantor as to their liability and coordinate with the business office to obtain full payment or payment arrangements in keeping with the clinic policy. Serve as a call center agent to schedule patient appointments and address patient needs.
• As the Medical Assistant – Assist physicians by preparing patients for an examination/treatment//procedure, etc. Procedures may include but are not limited to, EKG, stress tests, casting, cast removal, suturing, Point of Care Testing, etc. Performing care coordination activities with patients including but not limited to chronic care management and transitional care management services.
• As the Referral Coordinator- Expedites the flow of authorization requests through the Managed Care System. Prepares requests for authorization of services by ensuring form completion, eligibility, verification, benefits, etc. Accurately enter referral information into the computer system with a thorough understanding of the correct system codes (type, status, procedure, etc). Performs care coordination activities, which include but are not limited to notifying patients and providers of authorization decisions and maintaining accurate tracking of services including follow through on the status of referrals. Coordinate the initiation of specific home health service, DME services diagnostics, etc. Assist in referral research for billing and collections process.
• Demonstrates competence to perform assigned responsibilities in a manner that meets the age-specific and developmental needs of members served by the department.
• Appropriately adapts to assigned assessment, treatment, and/or service methods to accommodate the unique physical, psychosocial, cultural, age specific and other developmental needs of each member served.
• Demonstrates adherence to the CORE Values of CHRISTUS Santa Rosa Health Care
• Perform other duties as assigned.

Requirements:

Education:

• High School Diploma, or equivalent required.

Experience:

• Minimum of 1-3 years office experience in a health care setting required. Billing and collection experience preferred. Previous medical assistant and/or customer service experience preferred.

Licenses, Registrations, or Certifications

• Certificate/Diploma from an accredited Medical Assistant Program required 
• Must be CPR certified

Work Type:

Full Time

EEO is the law - click below for more information: 

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

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